Access Services Librarian
Reporting to the Associate Director for Collections, Research & Access for the Divinity Library, this position is responsible for the direct oversight of circulation, interlibrary loan, course reserves, document delivery, and stack maintenance at the Divinity Library. Establishes, implements, and evaluates policies and procedures for these services. Responsible for hiring, training, scheduling and coaching permanent and student staff. Provides high-quality and user-focused customer service consistent with Yale University Library (YUL) standards and best practices; interprets policies and procedures. Acts as a dedicated resource for staff, students, faculty, and other library users, both within the Yale University community and beyond.
As the Divinity Library’s assessment coordinator, works with the YUL office of Assessment & User Experience Research. Following protocols established by AUXR, leads the Divinity Library in the collection and use of data for statistical purposes, teaching and learning, and collection development. Compiles data about the Divinity Library for YUL and external organizations such as accrediting bodies. Represents the Divinity Library in the YUL Assessment Community of Practice.
Regularly participates as a member of the Planning and Policy Group (PPG) of the Divinity Library and shares with other M&P staff responsibility for proposing and reviewing policy issues in all areas of library service.
- Hires, trains, schedules, and supervises a team of approximately 16 student employees.
- Hires, trains, coaches, and evaluates an Evening and Weekend Supervisor (C&T position).
- Manages stack maintenance and logistics, including shelving, shifting, and transfer to storage.
- Maintains collection security.
- Develops, implements, and maintains documentation, policies, workflows, and procedures related to access services.
- Processes notices and reports and resolves complex circulation problems.
- Participates in planning and implementing new services and supporting and improving existing services.
- Responsible for ensuring consistency in service quality, policy interpretation, and procedures.
- As the Divinity Library’s assessment coordinator, works with the YUL office of Assessment & User Experience Research.
- Works with other units that support library operations, such as technical services, special collections, collection development, Library IT, facilities maintenance, and security.
- Analyzes statistical information relating to access services and use of collections for annual reporting.
- Evaluates effectiveness of library assessment activities on a regular basis and makes recommendations on ways to strengthen assessment activities.
- Participates in library system-wide planning, committees, and workgroups, and engages in campus, regional, and national professional organizations and collaborative activities.
- May be required to assist with disaster recovery efforts. May perform other duties as assigned.
Required Education and Experience:
- Master's degree from an ALA-accredited library school. In selected instances, a post-graduate degree in a related discipline may be required or substituted for a master's degree in library science.
- Demonstrated excellent oral, written, and interpersonal communications and analytical ability.
- Demonstrated record of designing projects and bringing them to a conclusion in a timely fashion.
- Experience working collegially and cooperatively within and across organizations.
- Experience working collaboratively and independently with varied groups within a complex organization and rapidly changing, team environment. Yale University assigns ranks to librarian positions based on a combination of professional experience and accomplishments (see range assigned to this description as noted in the posting position title). Librarian ranking information can be found at: http://www.library.yale.edu/about/departments/lhr/rank
- Demonstrated excellent interpersonal, analytical, and communication skills, including the ability to actively listen, understand, and articulate user needs.
- Demonstrated commitment to providing excellent customer service. Demonstrated ability to prioritize, multi-task and meet deadlines, and to conceptualize and conceive new solutions to problems with creativity and flexibility.
- Demonstrated ability to work both independently or collaboratively in a diverse team environment, and to effectively build partnerships and promote the library.
- Demonstrated excellent computer and technology skills with a strong interest in emerging technologies.
- Preferred Education and Experience: One year of supervisory experience, preferably in a library. Experience with interlibrary loan and/or electronic reserves, or other bibliographic systems. A Master’s degree in a theological or religious studies discipline.
How to Apply:
For more information and immediate consideration, please apply online at http://bit.ly/YaleCareers-56202BR. Please be sure to reference this website when applying for this position.
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.
About the Institution:
We invite you to discover the excitement, diversity, rewards, and excellence of a career at Yale University. One of the country's great workplaces, Yale University offers exciting opportunities for meaningful accomplishment and true growth. Our benefits package is among the best anywhere, with a wide variety of insurance choices, liberal paid time off, fantastic family and educational benefits, a variety of retirement benefits, extensive recreational facilities, and much more.
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