Access Services Manager
Months Per Year: 12
Biola University is a Protestant, theologically conservative, private Christian university located in Southern California. Biola is a community where all faculty, staff, and students are professing Christians. Prospective and existing employees must affirm that their personal theological beliefs are in agreement with the university’s theological positions. Biola is also committed to diversity and seeks employees who can contribute to multicultural understandings.
BASIC FUNCTION AND RESPONSIBILITY
Reporting to the Head of Public Services, the Access Services Manager is responsible for planning, organizing, and maintaining the operations of the Access Services department, which includes the areas of circulation, reserves, stack maintenance, library reception, security, and facilities maintenance. The Access Services Manager will provide leadership and strategic direction for Access Services. This work includes the hiring, supervising, and training of Access Services Specialists, Reception Desk Assistants, Circulation Assistants, and other personnel assigned to the department.
- Manages the operations and processes of the Access Services department, including library reception, circulation, reserves, facilities maintenance, and stack maintenance.
- Develops, recommends, and administers Access Services policies and procedures and ensures compliance with those policies and procedures.
- Hires, supervises, and trains Access Services Specialists, Reception Desk Assistants, Circulation Assistants, and other personnel assigned to the department.
- Monitors the budget for student staff and supplies expenditures. Plans, prioritizes, and recommends supplies and equipment for purchase.
- Responsible for checkout/check-in procedures and supporting the physical integrity of the collection.
- Acts as an arbitrator for individual patron complaints or concerns regarding access services.
- Working collaboratively with the Head of Public Services, Head of Technical Services, and other library staff, participates in long-range planning for projects that support collection maintenance and carries out those projects.
- Collects and analyzes data on the use of collections and facilities; summarizes findings and writes reports.
- Delivers high-quality patron and information services to the Biola community in person at the Information Desk, and virtually through email and chat reference.
- Interprets policies and procedures to library users and provides information about access to collections and space.
- Assists library users in finding, using, and checking out library materials and equipment; refers all in-depth research question to a librarian, when available.
- Works with Facilities Management to solve facility-related issues.
- Participates in library-wide committees or teams, as directed by the Head of Public Services or Dean of the Library.
- Performs other duties as assigned.
- Bachelor’s degree from an accredited institution or associate’s degree/certificate from a library technology program; relevant experience may substitute for the degree requirement.
- 3-5 years of progressively responsible experience supervising paraprofessional staff and managing functional operations.
- Knowledge of best practices and trends in access services.
- Strong commitment to public services and the ability to deliver high-quality customer service to a diverse community.
- Excellent interpersonal skills, written and verbal communication skills, and the ability to work collaboratively with a team of diverse people.
- Ability to work well under pressure and deal with difficult library patrons.
- Ability to think critically and use independent judgment to solve problems.
- Ability to approach issues in a flexible/creative way and adapt to change.
- Prolonged sitting, standing or walking for long periods may be required.
- Ability to lift 40 lbs., move boxes, shelve library materials, push book trucks, and tolerate a dusty environment.
- Ability to work evenings, weekends and/or holidays on a regular basis. Work schedule may vary, depending on library hours of operation.
- Holds personal theological beliefs that are in agreement with the Biola Doctrinal Statement. Maintain a lifestyle consistent with sound Christian principles and standards of conduct promulgated by the institution.
- Bachelor’s degree in Library Science from an accredited institution.
- Experience working in an academic library with faculty, staff, students, and members of the community.
- Experience with assessment of access services.
- Experience with automated library systems and general software (e.g., MS Office, email).
- Experience with Innovative’s Millennium/Sierra library software platform.
- Experience moving and planning shifts of library collections.
- Experience with managing library entry turnstiles.
- Knowledge of student record systems, such as Banner.
Applications for this position will be accepted through Biola University's online application system.