Circulation Supervisor

Position Summary

Responsible for implementing departmental activities and services, including the supervision of 6 student assistants. Oversee all library services during weekend and evening shifts as the only library staff present. Provide customer service and reference assistance as needed.  Responsible for Interlibrary Loan, Reserves, stack maintenance, and lost item process. Full-time (1 FTE) position.

Essential Functions

1. Answer reference questions and provide information to library users. Present Hurst Library and its service in a positive manner, adhering to customer service guidelines and procedures as established by the library.  Provide weekend and evening reference and information services to library users.  Respond to phone, email, chat, and video reference sessions in a timely manner.  [25%]
2. Co-supervise 6 student assistants with Cataloging Supervisor, including recommending for hire, scheduling, training, and conducting reviews. Plan and assign tasks. Train students on archives and oversee evening tasks assigned to student assistants. [25%]
3. Manage Interlibrary Loan borrowing and lending, including developing procedures, processing requests, monitoring workflow, troubleshooting problems, and supervising student assistants assigned to Interlibrary Loan tasks. [15%]
4. Process archives materials for assigned projects. Create metadata and digitize print materials. [10%]
5. Perform functions related to circulation transactions using the library system, including checking materials in and out, renewals, and holds. Monitor lost and overdue items and charge replacement costs to student accounts. Maintain patron records for community borrowers. Maintain circulation procedure manuals. Recommend changes to circulation policy. [5%]
6. Oversee stack maintenance, including assigning and monitoring shelf reading and shelving of materials.  Identify areas in need of more space, coordinate shifting of collections, and update signs. Create new book, staff recommendation, and other periodic displays. [5%]
7. Manages Course Reserves, including working with faculty, creating reserve lists, and supervising students in processing materials. [5%]
8. Troubleshoot copying, printing equipment, and technical issues with patrons. [5%]
9. Supports greater library initiatives and performs other duties as assigned. [4%]
10. Investigate complaints and recommend corrective action as necessary to resolve issues regarding library policies, procedures, operations, and services. [1%]

Qualifications

1. Bachelor’s degree preferred.
2. Two years of library experience or experience in a related activity.
3. Supervisory experience required.
4. Experience in providing customer service.
5. Computer literate with the ability to use Microsoft Office Suite and to assist students on various devices.
6. Knowledge of library systems preferred.
7. Ability to lift, carry, and shelve library materials with the assistance of a book cart.
8. Demonstrated commitment to diversity, equity, and inclusion.  
9. Ability to communicate well with faculty, students, and staff and to work collaboratively with colleagues in a team environment.

Working Environment

1. Work is generally performed indoors in a typical library setting.
2. Weekend and evening work required.
3. Position works with strictly confidential information.
4. Frequently required to be in front of a computer screen for long periods of time.

Physical Demands

The functions are performed while standing or sitting. Some amount of time may be spent stooping, kneeling, bending, crouching, lifting (max. of 40 lbs.), walking, carrying, reaching, stretching, climbing, performing repetitive motions of the hands or wrists and other movements.  The abilities of seeing, hearing and speaking are also required. 

Lifestyle Standards

Recognize, understand and agree to live by the moral and ethical standards of Northwest University, as outlined in the Assemblies of God Statement of Faith, the Northwest University Community Affirmation and Northwest University Statement of Principles.

Application Procedure

Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online (www.northwestu.edu/jobs), or in the Human Resources Office of Northwest University.

You may submit your package by mail or email.

Northwest University
Attn: Human Resources
PO Box 579
Kirkland, WA 98083-0579
applications@northwestu.edu

Inquiries regarding staff positions may be made to:

Human Resources Office
Northwest University
5520 108th Ave NE, Kirkland, WA 98033
(425) 889-5749
hr@northwestu.edu

Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer.

Apply on their website.